EX0-101 Study Guide, ITIL-F Real Questions

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Exam Code: EX0-101
Exam Name: ITIL Foundation V 3.0 & ITIL Foundation
One year free update, No help, Full refund!
EX0-101 Real Questions Total Q&A: 80 Questions and Answers
Last Update: 02-02,2015

EX0-101 PDF VCE Detail : Click Here

Exam Code: ITIL-F
Exam Name: ITIL Foundation
One year free update, No help, Full refund!
ITIL-F Practice Test Total Q&A: 238 Questions and Answers
Last Update: 02-02,2015

ITIL-F Actual Test Detail : Click Here

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NO.1 Which of the following options is a hierarchy that is used in knowledge management?
A.Wisdom - Information - Data - Knowledge
B.Data - Information - Knowledge - Wisdom
C.Knowledge - Wisdom - Information - Data
D.Information - Data - Knowledge - Wisdom
Answer: B

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NO.2 Which two processes will contribute MOST to enabling effective problem detection?
A.Incident and financial management
B.Change and release and deployment management
C.Incident and event management
D.Knowledge and service level management
Answer: C

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NO.3 Which of the following is an objective of business relationship management?
A.To identify patterns of business activity
B.To ensure high levels of customer satisfaction
C.To secure funding to manage the provision of services
D.To ensure strategic plans for IT services exist
Answer: B

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NO.4 The design of IT services requires the effective and efficient use of "the four Ps". What are these four
Ps?
A.People, process, partners, performance
B.Performance, process, products, plans
C.People, process, products, partners
D.People, products, plans, partners
Answer: C

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NO.5 At which stage of the service lifecycle should the processes necessary to operate a new service be
defined?
A.Service design: Design the processes
B.Service strategy: Develop the offerings
C.Service transition: Plan and prepare for deployment
D.Service operation: IT operations management
Answer: A

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NO.6 Which of the following BEST describes service strategies value to the business?
A.Allows higher volumes of successful change
B.Reduction in unplanned costs through optimized handling of service outages
C.Reduction in the duration and frequency of service outages
D.Enabling the service provider to have a clear understanding of what levels of service will make their
customers successful
Answer: D

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NO.7 Which of the following would be used to communicate a high level description of a major change that
involved significant cost and risk to the organization?
A.Change proposal
B.Change policy
C.Service request
D.Risk register
Answer: A

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NO.8 Which role is responsible for carrying out the activities of a process?
A.Process owner
B.Change manager
C.Service manager
D.Process practitioner
Answer: D

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