SDM_2002001030 questions and answers

NO.1 A risk event with a 100% probability of occurrence is;
A. a risk event with a high impact.
B. a problem and triggers the contingency plan.
C. very irritating.
D. an issue and triggers the mitigation plan.
Answer: B

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NO.2 In which phase of the delivery MUST the Operations Manager report and negotiate changes in
the scope of work?
A. During disengagement.
B. When the Customer requests quotation for a new scope of work.
C. During project execution and in agreement with CT's strategy towards the Customer.
D. When the total amount of the Changes start to impact the project final Gross Margin.
Answer: C

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NO.3 In setting up the spare part requirements with NSN which of the statements MOST closely
describes the key set-up requirement?
A. Having an OLA with Care for spare part management.
B. Having an effective warehouse management system to support Hardware Services.
C. Locating spare parts in Service vehicles and at Network Locations.
D. Implementing a Spare Part Management process and tools in GDC.
Answer: A

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NO.4 Which option is MOST likely to considerably reduce service costs?
A. The use of subcontractors.
B. Provision of services using the shared delivery model.
C. Controlling Field Operations from the GDC.
D. Utilise best practice from NSN's PS Global Services.
Answer: B

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NO.5 Which are the five competence levels used in NSN?
A. Beginner, basic, intermediate, advanced, professional.
B. Initial, basic, intermediate, advanced, world-class.
C. Initial, basic, intermediate, professional, world-class.
D. Initial, basic, medium, advanced, excellent.
Answer: B

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NO.6 Why is a Resource Plan required during the 'Create Customer Solution' Phase?
A. To initiate recruitment of Operations team.
B. In order to make a services cost calculation.
C. To reserve resources from Resource Manager.
D. To reserve subcontractor resources.
Answer: B

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NO.7 As far as network operations meetings are concerned which of the following statements is
correct?
A. Due to cost saving measures I only organise network operations team meetings if major changes in
scope or SLA's occur from customer side.
B. I'm organising regular operational team meetings to keep the operations team fully informed
about the operational status at a detailed level and to check if any re-planning and/or modification of
the Transition or Transformation plan is required.
C. I'm organising regular operational team meetings in order to get a feeling about the status of the
different operational teams.
D. In the regularly organised operational team meetings my major focus is to check the timekeeping
and performance of the operations team members.
Answer: B

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NO.8 Which statements correctly describes Third Party Management?
A. Managing contracts and subcontracts undertaken with partner organizations in order to provide
outsourced service delivery to the customer.
B. Managing contracts undertaken with partner organizations in order to provide outsourced service
delivery to the customer.
C. Managing contracts where they are essential with partner organizations in order to provide
outsourced service delivery to the customer.
D. Managing essential contracts on behalf of the customer in order to provide the outsourced service
delivery scope of services or to fully novate them.
Answer: D

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Exam Code: SDM_2002001030
Exam Name: SDM Certification - PS NSOP
One year free update, No help, Full refund!
SDM_2002001030 PDF VCE Total Q&A: 160 Questions and Answers
Last Update: 07-12,2015

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